Cold rules of community

The eternal question: is your community for everyone? If the answer is "yes", you may have already started on the wrong foot (of course there are exceptions, as in everything).

Check out what The Online Community Guide has to say about this issue:

This isn't customer service, it's community development. There are rules to the game that seem cold but benefit the community as a whole. Your goal isn't to please every person that drifts in, it's to develop a strong sense of community amongst a specific group of people.

Community managers shouldn't have to focus on pleasing everyone (that's the marketer's wish, but no one's perfect), which does not mean they should be mean or disrespectful. But there's a clear line between working towards what the community wants and working towards what a misguided participant wants.

If it fits everyone, it fits no one.